Chase Manhattan Bank Wins GartnerGroup's 1999 TOP Performance Award for Leadership in IT Measurement
PALM SPRINGS, Calif.- June 2, 1999 - Gartner Group, Inc. (NYSE: IT) today named The Chase Manhattan Bank as the winner of its annual TOP Performance Award at GartnerGroup's IT Measurement for Business Performance and Alignment Conference held in Palm Springs, June 2-4, 1999. Chase is recognized for successfully using information technology (IT) measurement tools to achieve competitive advantage and to drive customer service improvements.
Chase began benchmarking with GartnerGroup in 1994 and performs year-on-year benchmarks as well as performance and customer satisfaction assessments as part of a continuous program to enhance its capability as a financial services provider. Chase is distinguished for its behind-the-scenes work - in terms of its application of the Technology, Organization and Process (TOP) effectiveness model - in the Technology Infrastructure Division and Chase Card Member Services. As a result of its long-term investment in benchmarking, Chase has enhanced its cost effectiveness to become a top cost efficiency performer in the GartnerMeasurement database, one of the selection criteria for this award. GartnerGroup also recognized the Defense Finance and Accounting Service of the U.S. Department of Defense, NCR Corp., and British Gas Trading with Measurement Innovation Awards.
"GartnerGroup recognizes these award-winning companies as industry leaders in the effective application of measurement principles and the efficient use of IT to enable their business strategies," said Al Case, group vice president, GartnerGroup. "Organizations that invest in continuous IT improvement programs will not only become more efficient and cost-effective, but they will also be better informed to anticipate trends and use IT to their competitive business advantage."
Selection Criteria
Award winners were selected based on the following criteria:
  • Ongoing commitment to continuous improvement
  • Strong IT management skills and a willingness to be measured
  • Visibility of benchmark results within the organization
  • Strong partnership between the IS organization and management
  • Measurement used as a management tool
  • Measurement instrumental to the strategic planning cycle
  • Significant improvement achieved as a result of benchmarking investment
  • Benchmark data collected quickly and accurately
  • Approaching or in the top 10 percent of GartnerMeasurement database
For more information about the TOP Performance Award, contact Ann Marshman at 203-316-3658.
About Gartner Group
As the world's leading authority on IT, GartnerGroup provides clients with a wide range of products and services in the areas of IT advisory services, measurement, research, decision support, analysis, consulting and training. Founded in 1979, with headquarters in Stamford, Conn., GartnerGroup is at the center of a global community of more than 11,000 client organizations served by analysts in 80 locations worldwide.
CONTACT:
Jean Tom
GartnerGroup
203-316-3272
jean.tom@gartner.com