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| Gartner Survey Shows Top Five Technology Issues For IT Professionals |
| Issues to be Explored In-Depth during Gartner Symposium/ITxpo 2001, October 8-12 |
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STAMFORD, Conn., October 3, 2001 – Gartner, Inc., (NYSE: IT and ITB) a technology research and advisory firm, today released the top five technology issues for IT professionals as they head into Gartner Symposium/ITxpo planned for October 8-12 in Lake Buena Vista, Florida.
According to the Gartner survey, technology purchasing decision makers were most concerned about the following five issues: customer relationship management (CRM); disaster recovery and business continuity; mobile and wireless technology; security and privacy issues; and Web services. Mobile and wireless technology ranked No. 1 with security and privacy issues, CRM, disaster recovery and business continuity, and Web services following. One unexpected outcome in ranking the top trends this year was the convergence of these five issues. IT managers are not simply concerned about a single issue, but about how the issues are interrelated. For example, mobile and wireless technology and CRM were ranked high as key standalone issues. Upon a closer look, managers also ranked virtual private networks and secure mobile users as key issues within mobile and wireless technology. Similarly, managers ranked mobile commerce business scenarios as a key issue within CRM; disaster recovery and business continuity as a key issue within Web services. Past high-ranking issues such as enterprise resource planning, supply chain management and B2B e-marketplaces, were not ranked as highly this fall. "More than ever, we are beginning to see the issues converge in the industry," said Jamie Popkin, group vice president and conference chairman for Gartner."Business managers have always had to focus on the whole, however, the convergence of issues and trends presents unique management opportunities and complexities." In response to recent client inquiries, Gartner Symposium/ITxpo has several supplemental seminars in addition to previously planned disaster recovery and business continuity information sessions. There is also a Town Meeting on these subjects at Gartner Symposium/ITxpo on Monday evening, October 8 at 7 p.m. About Symposium/ITxpo Gartner Symposium/ITxpo is the IT industry's largest and most strategic conference, providing business leaders with a look today at the future of IT. For more than 17,000 IT professionals from the world's leading enterprises, Gartner's eight annual Symposium/ITxpo events worldwide are key components of their strategic planning efforts, and a place to gain insights into how their organizations can use technology to address business challenges and improve operational efficiency. For more information online, go to www.gartner.com/symposium. About Gartner, Inc. Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients understand technology and drive business growth. Gartner's divisions consist of Gartner Research, Gartner Consulting, Gartner Measurement and Gartner Events. Founded in 1979, Gartner, Inc. is headquartered in Stamford, Connecticut, and consists of 4,600 associates, including 1,400 research analysts and consultants, in more than 80 locations worldwide. The company achieved Fiscal 2000 revenue of $855 million. For more information, visit www.gartner.com. |
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Contact: Karen Killeen TSI Communications for Gartner 212-320-2271 kkilleen@tsicomm.com |
