|
|
|
| |
Client
Result |
Primary Industry Average |
| IT Workforce Ratios |
| Percentage of Employees that are IT Workforce |
8.6% |
5.5% |
| Percentage of Employees that are IT End Users |
82% |
70% |
Number of End User Computers per IT
Workforce Headcount |
27.6 |
33.2 |
Number of End Users per IT
Workforce Headcount |
24.9 |
27.4 |
|
|
|
| IT Workforce Headcount Distribution by Source (100%) |
Internal IT Workforce - Central IT
Budget Funded |
52% |
68% |
External IT Workforce - Central IT
Budget Funded |
25% |
15% |
| Internal IT Workforce - Business Unit Funded |
10% |
13% |
| External IT Workforce - Business Unit Funded |
13% |
4% |
|
|
|
| IT Workforce Headcount Distribution by Function (100%) |
| New Development / Major Enhancements |
23% |
25% |
| Applications Support / Maintenance |
20% |
18% |
Database Administration
(Development & Production / Operations) |
5% |
5% |
Mainframe and Centrally Managed Servers
(Production / Operations) |
14% |
15% |
Help Desk, De-central Servers and Desktop
Support (Production / Operations) |
13% |
12% |
Networks / Communications
(Production / Operations) |
9% |
10% |
| Relationship Management |
2% |
2% |
| Technology Planning and Process Management |
7% |
6% |
| Education / Training |
1% |
1% |
| General Administration |
4% |
5% |
| Other |
2% |
2% |
|
|
|
| Attrition Rate* |
| Apps Dev/Enhancements/Support Personnel |
15% |
N/A |
| All Other Production / Operations Categories |
8% |
N/A |
